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Airport Concessions Awards

The 2021 Airport Concessions Awards celebrate the resilience of airports and WBP / Associates members throughout the COVID-19 pandemic. Since the very beginning of the COVID-19 pandemic, airports and their stakeholders have taken proactive steps to help ensure the health and safety of passengers and airport workers. The Airport Concessions Awards provide a unique opportunity to recognize frontline workers, airports, and stakeholders in the aviation industry. The winners will be announced in the fall.


The Airport Concessions Awards are open to all ACI-NA members, regardless of whether you work for an airport, concessionaire, or service provider. Airports of all sizes are encouraged to participate, with similarly sized organizations only competing against others (i.e., small airports compete only against small airports, ACDBEs compete only against ACDBEs).

An airport, concessionaire, or service provider can submit multiple award entries for different categories or in the same category for separate entries.

Only airport/company self-submissions are permitted – No Exceptions


To submit an entry, you must have an ACI-NA member login. Your member login is also what is used to update your membership profile, access Centerlines Connect (ACI-NA's online discussion forum) and register online for ACI-NA events/webinars. If you do not have a login, you may create an account. Please note that this is a different login than what you may have used to submit award entries in previous years. 

If you need assistance logging in, please email memberservices@airportscouncil.org.

Submissions must be received by close of business Eastern Time on Friday, July 9, 2021. By submitting materials to the contest, the airport/company agrees that all entries become ACI-NA property for promotional and display purposes.


Awards will be presented for airports, concessionaires, and service providers.

The 2021 ACI-NA Airport Concessions Awards are comprised of seven award categories, encompassing three concessionaire/service provider awards, three airport awards, and one joint award – Partnering with Concessionaires/Service Providers.

Click here to view the categories and explanations >>


After you login, choose the category you wish to enter from the drop-down menu.

Enter the entry statement in the allotted space.

Upload JPEG or PNG images, links, PDF documents, Word documents, audio files and/or video files of your submissions. Audio files are preferred to be in MP3 format.

For video files, while you can provide a YouTube or similar web link, to facilitate the inclusion of your entry in the 2021 Award Winners slideshow, we need to have a digital file in one of the following formats compatible with Microsoft PowerPoint: .asf, .wmv, .avi, QuickTime movie file, MP4 video, MPEG, and Adobe Flash.

Any questions regarding format can be sent to awards@airportscouncil.org.

Once completed, the system will prompt you to exit, or you can submit another entry.



The 2021 ACI-NA Airport Concessions Awards are comprised of five relevant award categories and two employee award categories. 

Entries can be submitted for the following five award categories:

  • Best Employee Recognition Program – Airport
  • Best Employee Recognition Program – Concessionaire/Service Provider
  • Adaptability Award – Airport
  • Adaptability Award – Concessionaire/Service Provider
  • Partnering with Concessionaires/Service Providers Award (Joint Award)

Submit easy-to-read entry statements. The suggested word length for each of the four judging criteria is 250 words, and the statements can be written in narrative or bullet format. Each entry must include the four areas mentioned below. Points will be deducted for incomplete entry statements.

We encourage applicants to upload documents (including program documentation where appropriate), photos, and videos that describe the entry. Entries will be judged on innovative approaches, the effectiveness of the efforts, and focus on customer service, health and safety. Entries may include statistical data to demonstrate the effectiveness for the airport, concessionaire, service provider, passengers, and/or the community.

  • Entry Description (10 points – 250 word limit)

Include a brief summary that describes your entry and its intended audience. Please make this summary as detailed as possible.

  • Goals (10 points – 250 word limit)

Summarize the goals and objectives of your entry, including why you created the program/concept/process; what you planned to accomplish, and how you expected those goals to be met.  Be sure to discuss how your goals impacted all airport audiences, passengers, carriers, concessionaires, and the broader community.

  • Engagement (10 points – 250 word limit)

Include a brief summary of how the program/concept/process was communicated airport, stakeholders, passengers, and/or the community.  Be specific about the steps taken to design the program/concept/process, who was involved, the role of other stakeholders. Were there any challenges that had to be overcome, and how was this achieved. 

  • Evaluation (10 points  – 250 word limit)

Use this section to explain the effectiveness and end result of the project. You may quantify your results with statistics and other key performance indicators.  Be specific about results as they relate to the goals of the project.  If relevant, describe how the initiative improved the experience of passengers/employees at the airport, including the experiences of concessionaires or service providers.

Entries can be submitted for the following two employee awards:

  • Heroes Award – Airport  
  • Heroes Award – Concessionaire/Service Provider

The Heroes Award category will recognize an employee who has gone “above and beyond”, making a positive impact on their peers, customers, or airport community. Submissions could include a frontline or operations employee who may interact with passengers or other stakeholders each day. Note: The nomination form for the Heroes Awards is separate from the overall concessions category entry form.  

The nominee must be employed by an ACI-NA member Airport or World Business Partner/Associate Member. The recommendation letter must be signed by the Airport/Company Chief Executive Officer/ Official Representative. 

The letter must consist of no more than two pages (single-spaced) and should be submitted online explaining why the employee deserves the recognition. Using no more than two pages, describe why the nominee merits being selected for this award, including, but not limited to, the following:

Excellence in Performance (10 points)

  • What new tasks/assignments were taken on willingly?
  • How was a commitment to customer service/satisfaction shown?
  • Examples of the ability to maintain a positive attitude even while dealing with adversity

Team Qualities (10 points)

  • Examples of how the individual is seen as a mentor to co-workers
  • Examples of how the individual embodies the organization ethos
  • How does the individual builds and foster strong relationships with a high level of credibility?

The recommendation letter and photos/videos must be submitted in the allotted space within the entry form.


ACI-NA draws experts from the aviation industry representing the various disciplines for the panel of judges. Judges are provided submissions as-is with supporting materials.

For questions about the 2021 ACI-NA Airport Concessions Awards, please contact awards@airportscouncil.org.