[Skip to Content]

CONCESSIONS AWARD CATEGORIES
Airports

BEST EMPLOYEE RECOGNITION PROGRAM

This category will consider an airport concession program that supports an employee concessions recognition program from a large, medium, or small airport. Submit documents, photos, and videos that describe the recognition program. Entries will be judged on innovative approaches and the effectiveness of the efforts.

Eligibility: Airports of all passenger sizes

Merits being selected for this award including, but not limited to, the following:

  • How were concessionaires notified of recognition or awards?
  • What period of time was specified?
  • What information was asked of concessionaires to submit for outstanding service or criteria used to distinguish the employee?
  • Was there a subjective or objective process to evaluate?
  • What was the evaluation criteria?
  • How many winners were recognized?
  • How was the employee(s) recognized?
  • Summary and photos or videos of results.
     

ADAPTABILITY AWARD

This category will consider an airport that has demonstrated adaptability and versatility to maintain a safe concessions program while preserving the customer experience during the COVID-19 pandemic. This could include a concept or practice that demonstrates a unique approach that provides an innovative consumer experience. Submit documents, photos, and videos that describe the approach. Entries will be judged on innovative approaches and the effectiveness of the efforts.

Eligibility: Airports of all passenger sizes

Merits being selected for this award including, but not limited to, the following:

  • How does the concept or practice show outstanding creativity that withstands a challenging environment?
  • How does the concept or practice address an obvious need or desire for improvement?
  • Does the concept or practice actively embraces ways to advance beyond the status quo?
  • Does the concept or practice positively implement change and strives to ensure its success?
  • How does the concept or practice demonstrate the ability to shake things up for positive, fresh impact?
  • What was the approach used to solve the problem with a viable solution?


Concessionaires/Service Providers
 

BEST EMPLOYEE RECOGNITION PROGRAM

This category will consider a concessionaire, service provider, or a single concession unit operator at an airport that supports an employee concessions recognition program.  Submit documents, photos, and videos that describe the recognition program. Entries will be judged on innovative approaches and the effectiveness of the efforts.

Eligibility: Concessionaires/service providers of all sizes

Merits being selected for this award including, but not limited to, the following:

  • How were locations/stores notified of recognition or awards?
  • What period of time was specified?
  • What information was asked of locations/stores to submit for outstanding service or criteria used to distinguish the employee?
  • Was there a subjective or objective process to evaluate?
  • What was the evaluation criteria?
  • How many winners were recognized?
  • How was the employee(s) recognized?
  • Summary and photos or videos of results.


ADAPTABILITY AWARD

This category will consider a concessionaire, service provider, or a single concession unit operator at an airport that has demonstrated adaptability and versatility to maintain a safe concessions program while preserving the customer experience during the COVID-19 pandemic. This could include a concept or practice that demonstrates a unique approach that provides an innovative consumer experience. Submit documents, photos, and videos that describe the approach. Entries will be judged on innovative approaches and the effectiveness of the efforts.

Eligibility: Concessionaires/service providers of all sizes

Merits being selected for this award including, but not limited to, the following:

  • How does the concept or practice show outstanding creativity that withstands a challenging environment?
  • How does the concept or practice address an obvious need or desire for improvement?
  • Does the concept or practice actively embraces ways to advance beyond the status quo?
  • Does the concept or practice positively implement change and strives to ensure its success?
  • How does the concept or practice demonstrate the ability to shake things up for positive, fresh impact?
  • What was the approach used to solve the problem with a viable solution?

 

JOINT AWARD

PARTNERING WITH CONCESSIONAIRES/SERVICE PROVIDERS AWARD

As airports work to enhance the customer experience, there are many opportunities for airports and concessionaires/service providers to work together.  Submit documents, photos, and videos that describe programs or events that show how your airport has cooperated with concessionaires/service providers for the good of the airport, passengers, and the community.  Entries will be judged on innovative approaches and the effectiveness of the efforts.  Entries should include statistical data to demonstrate the effectiveness of the partnership for the airport, passengers, and/or the community.

Eligibility: Airports of all passenger sizes or concessionaires/service providers of all sizes

Merits being selected for this award including, but not limited to, the following:

  • How does the partnership show outstanding creativity that withstands a challenging environment?
  • How does the partnership demonstrate a desire for improvement?
  • Does the partnership actively embraces ways to advance beyond the status quo?
  • Does the partnership positively implement change and strives to ensure its success?
  • How does the partnership demonstrate the ability to shake things up for a positive, fresh impact?
  • What was the approach used to solve the problem with a viable solution?

 

Click here to submit your CONCESSIONS AWARD entry now >>


HEROES AWARD CATEGORY 
Airports

The Heroes Award category will recognize a single person from an airport that has gone “above and beyond,” making a positive impact on their peers, customers or airport community. Submissions could include a frontline or operations employee who may interact with passengers or other stakeholders each day. 

Eligibility: The nominee must be employed by an ACI-NA member Airport. The recommendation letter must be signed by the Airport / Company Chief Executive Officer / Official Representative. 

The letter must consist of no more than two pages (single-spaced) and should be submitted online explaining why the person deserves the recognition. Using no more than two pages, describe why the nominee merits being selected for this award, including, but not limited to, the following:

Excellence in Performance (10 points)

  • What new tasks/assignments were taken on willingly?
  • How was a commitment to customer service/satisfaction shown?
  • Examples of the ability to maintain a positive attitude even while dealing with adversity

Team Qualities (10 points)

  • Examples of how the individual is seen as a mentor to co-workers
  • Examples of how the individual embodies the organization ethos
  • How does the individual builds and foster strong relationships with a high level of credibility?

The recommendation letter and photos/videos can be submitted in the allotted space within the entry form.

Concessionaires/Service Providers

The Heroes Award category will recognize a single person from a concessionaire/service provider that has gone “above and beyond”, making a positive impact on their peers, customers or airport community. Submissions could include a frontline or operations employee who may interact with passengers or other stakeholders each day. 

Eligibility: The nominee must be employed by a World Business Partner/Associate Member. The recommendation letter must be signed by the Company Chief Executive Officer / Official Representative. 

The letter must consist of no more than two pages (single-spaced) and should be submitted online explaining why the person deserves the recognition. Using no more than two pages, describe why the nominee merits being selected for this award, including, but not limited to, the following:

Excellence in Performance (10 points)

  • What new tasks/assignments were taken on willingly?
  • How was a commitment to customer service/satisfaction shown?
  • Examples of the ability to maintain a positive attitude even while dealing with adversity

Team Qualities (10 points)

  • Examples of how the individual is seen as a mentor to co-workers
  • Examples of how the individual embodies the organization ethos
  • How does the individual builds and foster strong relationships with a high level of credibility?

The recommendation letter and photos/videos can be submitted in the allotted space within the entry form.

Click here to submit your HEROES AWARD entry now >>